Terms & Conditions

terms & conditions

Maxfield Pty Ltd ACN 609 352 721

Our Website

Welcome to maxfield live

These are the terms and conditions (Terms and Conditions) governing the use of maxfield live (also referred to as the Site). Please read these Terms and Conditions carefully before using this Site. By using the Site, you agree to the Terms and Conditions.

These Terms and Conditions apply to all Users of the Site unless the Terms and Conditions specify otherwise.

The Terms and Conditions published at the time of your use of the Site shall apply to you.

maxfield reserves all rights to alter these Terms and Conditions as set out below from time to time and at its discretion. Each time you use the site, you should be aware of our current Terms and Conditions.

To use this Site you must first read and agree to the Terms and Conditions as set out below.

If you do not agree to the Terms and Conditions as set out below, please leave the Site now.


1.1 Maxfield Agency (ABN 58 650 586 879) (also referred to as ‘we’ or ‘our’ or ‘us’ or ‘maxfield’) is an Australian private company limited in liability by the value of its shares. We operate an online advertising medium/marketplace platform via the Site, allowing users to advertise and/or purchase premium sports, hospitality packages and entertainment experiences.

1.2 Definitions: When we refer to ‘us’, or ‘our’ or ‘we’ or similar, we are referring to Maxfield Agency (ABN 58 650 586 879).

When we refer to ‘you’ or ‘your’ or similar, we are referring to you as a User of this Site.

Other defined terms and their meanings are:

Allocated Area’ means the area on the Site approved by us for a Seller to advertise their Product;

Australian Law’ means principles of law or equity established by decisions of courts, statutes, regulations or by-laws of the Commonwealth of Australia, or any State or Territory of the Commonwealth of Australia or a Government Agency, any requirements and approvals (including conditions) of the Commonwealth of Australia or any State or Territory of the Commonwealth of Australia or a Government Agency that have force of law, to the extent required, but recognising the primacy of Australian Law, the principles of law and equity established by the courts outside Australia;

Backorder’ means an order for a Product that is temporarily out of stock;

Business Day’ means a day that is not a Saturday, Sunday, public holiday or bank holiday in Melbourne, Australia.

Buyer’ (also referred to as ‘you’ or ‘your’ where the context permits) means a person who browses the Site, being a potential buyer of a Product via the Site, and also a person who wishes to purchase, or has already purchased, Products from a Private Seller or a Retail Seller from an advertisement placed on the Site;

Charge Back’ means a buyer disputed or fraudulent transaction that has been remitted to the retail seller on the Site;

Intellectual Property Rights’ means all intellectual property rights and proprietary rights (whether registered or unregistered) including copyright, trademarks, patents, moral rights and any other intellectual property right recognised by Australian Law, including but not limited to:

(a) graphics programming codes, drawings, computer programs, website

(b) business names, company names, product names;

(c) any right to have information kept confidential;

(d) patent applications, drawings, discoveries, inventions, improvements, trade secrets, technical data, formulae, computer programs, precedent documents, websites, website designs, website design methodology, domain names, domain registration, source codes, site context and design, program backend, HTML front code, adwords, metatags, traffic details, databases, know-how, logos, designs, design rights and client lists;

(e) phone numbers, fax numbers, email addresses, directory listings; and

(f) Twitter, Facebook, Skype, LinkedIn, Viber, Instagram and other social media contact points.

Licence’ means the irrevocable, royalty-free, non-exclusive, worldwide sub-licensable and perpetual licence to use any and all of the information provided by Sellers to us with such licence to be including but not limited to using, producing, reproducing, modifying, performing, translating, creating derivative works from, distributing, displaying, deleting, adapting and publishing such information;

Loss’ includes loss of money (including profit), goodwill, or reputation, whether such loss be incidental, direct, indirect, special, consequential even if you advise us or we could reasonably foresee the possibility of any such loss or damage occurring;

Minimum Term’ means 12 months;

Party’ means any Buyer, Private Seller, Retail Seller, and ‘parties’ has a corresponding meaning;

Private Seller’ (also referred to as ‘you’ or ‘your’ where the context permits) means:

• an individual who:

o has Products advertised on the Site or

o proposes to advertise Products on the Site; and

• does not carry on a business selling the same or similar products that are sold on the Site;

Product’ means a good or service advertised by or sold by a Seller on the Site;

Retail Seller’ (also referred to as ‘you’ or ‘your’ where the context permits) means a Seller who is not a Private Seller;

Seller’ (also referred to as ‘you’ or ‘your’) means any entity posting an advertisement on the Site for the sale of a Product or selling a Product on the Site, and being either a Private Seller or a Retail Seller;

Site’ means the internet site at the domain Maxfield .com.au as configured and described as such by us from time to time or any other internet site operated by us from time to time;

Store Account’ means the arrangement by which a Retail Seller is given personalized access to the Site to advertise and sell Products;

Subscription’ means the service provided by Maxfield to Retail Sellers by way of a prepaid fee payable by the Retail Seller to Maxfield ;

Users’ means anyone using the Site for any purpose and includes all Sellers and all Buyers;

Merchant fees means a cost charged by a merchant (including but not limited to a bank) to a Retail Seller when a buyer is paying with (including but not limited to) a credit card, charge card, debit card, etc. to cover the cost of accepting / processing a payment. This Merchant fee may be varied from time to time without notice.

2.All Users

2.1 Before using this Site, you must read and accept these Terms and Conditions (Fees & Service Levels (If applicable)) and the maxfield live Privacy Policy (hyperlink) You agree that these Terms and Conditions, including those incorporated by (Fees & Service Levels (If applicable)) and the maxfield.live Privacy Policy (hyperlink) will apply whenever you visit the Site, or when you use the tools we make available to interact with the Site.

2.2 All Users of the site agree that information supplied for entry into competitions, will be treated in accordance with applicable Australian Law and terms and conditions specifically related to competition. If there is any conflict between the specific terms and conditions of the competition and the Terms and Conditions set out here; the terms and conditions of the competition will prevail.

Nature of the Site

2.3 By providing a platform for the sale of Products, we facilitate the transactions between Buyers and Sellers. This includes but is not limited to assistance with customer service, Charge Backs, fulfilment, warranties, returns and Product defects etc. in accordance with all and any applicable Australian Law. This facilitation does not make us responsible for any obligations of the participants in these transactions.

3.All Buyers

Shipping and Delivery Policy

3.1 Standard delivery times for Products purchased through the Site are between three (3) and ten (10) Business Days. In the event that an ordered item is not available or it is not possible to fulfil your order we will notify you within 2 (two) business days to arrange an alternative Product, a Backorder or a full refund.

Click & Collect

3.2 The ‘Click and Collect’ feature on the Site enables you to purchase a Product online and collect the purchase from a Retail Seller’s store. The service is only available from the Retail Seller from which you purchased the Product, and for Products that feature the ‘Click & Collect’ icon. It is your responsibility to ensure you have the correct details of the Retail Seller and that you have correctly entered all order details (including the your contact details). You will be notified by the Retail Seller within approximately 24 to 48 hours (or 1 to 2 Business Days) after having placed the order as to when the Product is ready for collection. You must present current photo identification and a payment receipt for the purchase to collect ‘Click & Collect’ purchases from the Retail Seller.

Events & Ticketing

3.3 Events and tickets advertised on the Site enables you to purchase and or reserve entry to specific events advertised by Sellers. If you have any queries or reservations about an event you must contact the Seller directly or review the particular event’s terms and conditions provided by the Seller prior to purchasing.

3.4 Our facilitation of payment for the tickets does not lead to any liability or responsibility on the part of Maxfield , and any such responsibility rests with the Seller. Maxfield has no obligation or liability to provide the ticket or entry pass to any event.

Exchange & Returns Policy for purchases from Retail Sellers

3.5 All Buyers should choose carefully before buying, as an order to purchase creates a contract between the Buyer and the Seller.

3.6 We do not offer a satisfaction guarantee on Products or refunds for change of mind, however we will always endeavour to keep you happy and satisfied. This warranty only applies to unused and undamaged goods.

3.7 For faulty Products or Products that are the wrong size, Retail Sellers offer a fourteen (14) day replacement warranty from the date you receive your Product. If your Product can be replaced, it will be replaced with the same or a similar Product. If a Product cannot be replaced, you will be offered the option of a replacement Product of the same value, or of being provided with a refund for the total value of the Product.

3.8 Any faulty Product must be returned by you to the Retail Seller from which it was purchased, and proof of this purchase must also be presented. Replacements for faulty Products will be sent to you at no charge within five (5) Business Days from the date the faulty Product is returned.

3.9 When returning a faulty Product to the Retail Seller, please make sure you also provide us the following details:

  • Your full name
  • Your address
  • Your order number
  • The date of delivery (or collection) of the Product
  • The address of the Seller’s store
  • Reason why you are returning the Product
  • Your instructions informing us how you would like the issue resolved
  • Contact phone number
  • The original order confirmation or invoice you received with your Product.

3.10 If you return a Product that is the wrong size and we determine that it has been used since its purchase, no exchange or return will be granted.

Risk & liability

3.11 We accept advertisements from Sellers in good faith. Advertisements on the Site for Products are prepared by Sellers who are unrelated to us. We take no responsibility for the accuracy of price information or specifications of any Products advertised and/or sold. We take all reasonable precautions to only host accurate information on the Site, but we are not responsible for information uploaded or created by such third parties. You should verify such information yourself.

3.12 All other information on the Site and Products acquired through the Site are provided “as is” without warranty of any kind by us. We do not warrant or represent that the Products advertised on the Site will be suitable for any purpose, or that a Seller has any particular skill, knowledge, qualification or is legally entitled to carry on a particular business. It is your responsibility to verify any information on the Site and to investigate for yourself the condition, quality and suitability of any Products advertised on the Site.


3.13 When purchasing a Product, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. It is estimated that it would take at least one trillion years to decrypt 128-bit SSL encryption, and this level of encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre (phone number)

4. All Sellers

4.1 By placing an advertisement on the Site, all Sellers accept and must conduct themselves in accordance with these Terms and Conditions. It is a Seller’s responsibility to ensure they comply with applicable Terms and Conditions.

4.2 You must have clear legal title and ability to sell Products you advertise on the Site in accordance with Australian law.

4.3 All Sellers accept they must to the best of their ability complete their own Fraud verification process on all transactions occurring on the site and in store (ie; click and collect orders), as a way of reducing Fraudulent activities

Fees and payment

4.4 Fees for any service offered by us are subject to review and change, without the requirement to notify you unless otherwise specified in these Terms and Conditions.

4.5 Fees differ for Private Sellers and Retail Sellers. All applicable fees are clearly stated on the Site and it is the Seller’s responsibility to consider the fees before they advertise. Placing an advertisement on the Site is deemed to be acceptance of these Terms and Conditions and the applicable fees. You should read and understand these Terms and Conditions so that you are aware of the fee that is relevant to you (if any).

4.6 All fees for advertisements placed on the Site must be prepaid, unless stated otherwise or prearranged with an authorised representative of Maxfield .

4.7 Any fees paid to us to place an advertisement on the Site do not grant any Seller exclusive rights to any web page on the Site.

4.8 By advertising and completing sales on the Site, you are giving us permission to accept full payment on your behalf from Buyers for sales of Products prior to us accounting to you for such sales.

Content of advertisement

4.9 All advertisements must relate to all things premium sports, hospitality packages and entertainment experiences. We may reject advertisements that are not relevant to these areas of interest and reserves the right to cancel/and/or amend such advertisements, without notice and without refund

4.10 We may withdraw or alter the advertisement or material you send us if it is deemed to be inappropriate, incorrect or not in keeping with the Site’s style standards and tone.

4.11 Advertisements on the Site may only include text descriptions, graphics, pictures and other content relevant to the sale of that particular Product.

4.12 Any phone numbers provided for advertisement must be yours as officially ascribed to you by a telecommunications business or you must have permission and authority to use such phone numbers.

4.13 We reserve the right to verify the availability of items offered for sale and to verify the information contained in any advertisement by requiring the Seller to provide acceptable evidence of the availability of the item(s) for sale. You agree to provide such additional information as we reasonably require. Failure to comply may result in your service being suspended or cancelled and/or removal of the advertisement.

4.14 Sellers must not post/submit illegal, prohibited or offensive content to this Site and must not use derogatory terms on the Site. Any Seller who submits such content may be reported to the proper authorities. We reserve the right to immediately cancel and remove, without notice or refund, from the Site, any advertisement which is deemed by us to contain illegal or prohibited content, derogatory or offensive terms.

4.15 Sellers may not include political, religious or controversial material on any advertisement or part of the Site. We reserve the right to immediately cancel and remove, without notice or refund, from the Site, any advertisement which is deemed by us to contain such content.

4.16 Sellers must not use this Site to promote any products not permitted to be sold via the Site nor advertise hyperlinks directing Buyers to other websites.

4.17 We do not permit data mining of any of the content on this Site in any way.

4.18 We do not permit the use of the Site to publish anything that could be considered spam, phishing, bulk electronic messaging, or anything else that contravenes Australian Law.

4.19 If you are the subject of an interview and/or article and/or feature and/or video of any sort appearing on the Site, you accept that the published interview and/or article and/or feature and/or video is prepared with editorial integrity and that our editorial decision is final. You also accept the possibility that editorial errors can occur. Where such errors occur, we will make every effort to amend these errors as soon as they are discovered or brought to our attention but we will not liable for any adverse consequences or loss arising from any such error.

Intellectual property rights

4.20 The Site is the property of Maxfield and is protected by Australian and international copyright laws and must not be reverse engineered, republished, reproduced or copied in any way.

4.21 No Seller shall be entitled to claim any loss or damage against us for the use publication, republication, producing, reproducing, modifying, deleting, adapting or publishing any of the information provided by a Seller to us.

4.22 If you submit information to the Site in which you have no Intellectual Property Rights, it is your responsibility to gain permission from the original owner of that information. We may require production of evidence from a Seller of its Intellectual Property Rights in the information submitted.

4.23 We do not claim any Intellectual Property Rights in the content of any advertisement other than the content that is authored and published by us. By using this Site, all Sellers grant Maxfield a Licence to use any and all of the information provided by such Sellers to Maxfield with such Licence to be irrevocable, royalty-free, non-exclusive, worldwide sub-licensable and perpetual including but not limited to using, producing, reproducing, modifying, performing, translating, creating derivative works from, distributing, displaying, deleting, adapting and publishing such information.

Social media

4.24 We may use social media and the Site may provide links to a number of social media sites, for example Facebook, Twitter, Skype LinkedIn, Viber and Instagram. We reserve the right to change, vary, increase, decrease or desist from its social media presence at any time at our sole discretion.

4.25 We may from time to time host our own social media function, including blogs, consumer reviews, ratings and forums but are not obliged to do so. We do not necessarily endorse, support, encourage, verify or agree with any comments or opinions posted by third parties and any such posting does not necessarily represent the views of Maxfield . We take no responsibility for all and any content on the Site except for such items which are specifically identified as being content produced by us.

5. Private Sellers

5.1 Private advertisements must only be advertised by Private Sellers. We may require evidence or a declaration to verify this status. If we determine that a Product is listed for commercial gain, the private advertisement will be immediately removed without notice or refund.

5.2 A private advertisement will expire 60 (sixty) days after its first day of publication, at which time a Private Seller has the option of renewing the advertisement at 50% of the original advertisement fee. The first and any further renewal periods are for 60 (sixty) days each.

5.3 We will endeavour to display your advertisements as submitted by you. However we make no guarantees regarding placement or content of other advertisements displayed on the same page as your advertisement.

6. Retail Sellers

6.1 You must meet the requirements to be a Retail Seller to operate as such through the Site. We may require details and evidence of same.

6.2 If you are a Retail Seller, you must not advertise as a Private Seller and shall not purport to be a Private Seller.

6.3 In order to sell Products on the Site as a Retail Seller, you must create a Store Account and subscribe to the Site for at least the Minimum Term. Once a Store Account is created, these Terms and Conditions apply to you as an agreement with us until terminated:

(a) by either party giving the other party 30 days’ notice of intention to cancel a subscription; or

(b) by us without notice where there has been a breach of these Terms and Conditions by you as a Retail Seller.

6.4 As a Retail Seller, you are responsible for Product fulfilment, service returns, refunds, customer service, dispute resolution in respect of sales of Products via the Site.

6.5 By becoming a Retail Seller on this Site, you acknowledge that we may recover all costs that are incurred in relation to honouring sales of Products on the Site including but not limited to costs in relation to Charge Backs, Merchant fees, fulfillment, warranties, returns and Product defects. These costs will be debited to your credit card or direct debit account provided to us and you authorise such debits from your account.

6.6 Retail Seller advertisements must be classified in nature. Blanket advertisements such as “25% off all clothing” are considered to be generic advertising and are not permitted within the classified section of the Site. Failure to comply may result in your service being suspended or cancelled.

6.7 All advertisements placed by Retail Sellers must be for Products that are in stock and available for purchase. We may require an assurance or evidence of this from you from time to time. Failure to comply may result in your advertisement being removed from the Site and/or your Store Account being suspended or cancelled.

6.8 Except within the Allocated Area, under no circumstances are Retail Sellers permitted to advertise their business telephone number within their advertisements on the Site. Failure to comply may result in your advertisement being removed from the Site and/or your Store Account being suspended or cancelled.

Fees and payment

6.9 All Fees listed on the Site are inclusive of GST and incur Merchant fees.

6.10 All sales by Retail Seller on the Site are subject to a 10% commission. This fee may be varied from time to time without notice.

6.11 Details of Retail Seller fees can be found here.  Payments will be charged monthly to the Retail Seller’s Store Account based on the Product’s date of sale. For example, if you originally paid on 10 February, your account will be charged on 10 March and so on.

6.12 Once the Minimum Term has expired, we will continue to charge your Store Account until we have been given one month’s notice of your intention to cancel your subscription.

6.13 In the event that we materially change these Terms and Conditions, we will notify Retail Sellers. If you are a Retail Seller, you may terminate the subscription with Maxfield within fourteen (14) days of such notice, failing which you are deemed to have accepted the changes to the Terms and Conditions.

6.14 By creating a Store Account and agreeing to these Terms and Conditions, you have authorised us to debit funds from your nominated account that may from time to time become due to us under your Store Account.

6.15 By agreeing to these Terms and Conditions you undertake to provide us with details of a valid bank account or credit card sufficient to enable us to credit or debit such account from time to time. You undertake to update or certify these details regularly and advise us if expiry dates or Card Verification Codes (CVCs), Card Security Codes (CSCs) or Printed Card Security Codes (PCSCs) change. We shall not be liable or responsible for the loss or delay of funds due to you as a result of your failure to provide accurate and current payment details in a timely manner.

6.16 We may give you at least fourteen (14) days’ notice in writing of any changes to the Terms and Conditions of the credit card payment structure. This notice will state the new amount, frequency, next charging date and any other changes.

6.17 Any Charge Backs attributable to your Store Account are your responsibility as a Seller. In this event, your Store Account will be charged by us, using your Credit Card details on file.

6.18 We will pay Retail Sellers (less our commission) for all sales within seven (7) business days of confirmation from you that the Product has been sold and dispatched. Payment will be made via electronic funds transfer (EFT) to your nominated bank account.

6.19 Payment will be made via electronic funds transfer (EFT) to your nominated bank account.

Cancellation of subscriptions

6.20 Cancellations of subscriptions must be sent to us in writing via mail to 134 Buckhurst St, South Melbourne, VIC 3205 or email info@Maxfield .com.au. We will notify you when your cancellation is accepted by us.

6.21 Service to your Maxfield account will still be maintained after we notify you of the cancellation of your subscription and deactivated the day prior to the subsequent billing date.

7. General

Promotion of good business practice

7.1 We aim to promote good business practices and a fair and efficient marketplace. All advertisers on the Site must comply with all and any Australian laws or regulations that apply to any transaction on the Site in which you are involved.


7.2 All transactions are processed in Australian dollars (AUD).

Maxfield not a party to transactions between Users on the Site

7.3 We are not a party to any contract between a Buyer and a Seller on the Site. To the extent that the law allows, there is to be no deemed association between a number of separate contracts.

7.4 Each purchase by a Buyer from a Seller via the Site constitutes a separate contract between the Buyer and the Seller.

7.5 Nothing in these Terms and Conditions preclude a User from approaching us and requesting to amend or qualify parts of these Terms and Conditions in their particular case or for a particular transaction. Such requests will be considered by us on a case by case basis, and should be send in writing via mail 134 Buckhurst St, South Melbourne, VIC 3205 or email to info@Maxfield .com.au.. These Terms and Conditions will continue to apply to you and your use of the Site, unless qualified or amended in writing signed on behalf of Maxfield and expressly identified as an amendment of these Terms and Conditions.

Relationship of parties

7.6 By using this Site you agree that there is no agency, partnership, joint venture, employee/employer or franchisee/franchisor relationship intended or created by these Terms and Conditions other than the agreement to host your advertisement on the Site and you shall not take any action or make any representation that you have any agency, partnership, joint venture, employee/employer or franchisee/franchisor relationship with maxfield.

Governing law and jurisdiction

7.7 The agreement formed when you accept these Terms and Conditions is governed by and construed in accordance with the laws of the State of Victoria, Australia and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Governing law and jurisdiction

7.8 The agreement formed when you accept these Terms and Conditions is governed by and construed in accordance with the laws of the State of Victoria, Australia and you agree to submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Australian Consumer Law

7.9 To the extent required, the Australian Consumer Law as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) is imported into these Terms and Conditions.

7.10 To the extent permitted by Australian law, we disclaim all warranties, representations and conditions, express or implied, with regard to any information, software or Products including but not limited to:

  • merchantable quality;
  • durability and fitness for a particular purpose;
  • legal title; and
  • non-infringement of Intellectual Property Rights.

7.11 To the extent permitted by Australian law, Maxfield or its suppliers are not liable for any Loss suffered by a Buyer or Seller in respect of Products advertised on the Site.

No waiver

7.12 Our failure to act or delay in acting in relation to a breach of any of these Terms and Conditions is not a waiver of any of these Terms and Conditions or our rights arising under them. No action or inaction by us shall be deemed to be an actual waiver of any current or future liability.

Risk & Liability

7.13 We give no warranties in relation to the authenticity of advertisers or Users of the Site. To the extent permitted by Australian Law, we give no warranty as to the Products purchased from Sellers on the Site.

7.14 Some information on the Site may be uploaded by Sellers from external sources. We do not endorse or warrant the accuracy of this content nor do we accept any liability for inaccuracies or omissions in this content. The fact that content appears on the Site does not imply our endorsement or liability in respect of such content.

7.15 Unless expressly stated by us, hyperlinks to other websites contained within the Site are not maintained or controlled by us. These third party hyperlinks are provided as a reference solely for the convenience of Users. As a result we make no warranties about third party websites, nor do we accept any liability or responsibility for or endorse the content or use of these websites. If you enter a third party website from the Site, you do so at your own risk. We take no responsibility for any virus, hacking or breach of security arising from the use of any such hyperlinks.

7.16 All reasonable care will be taken while compiling the Site’s content, including advertising content. Nevertheless, we do not warrant or represent that the Site is complete, current or free from typographical or other errors, or omissions. Information, advertisements, software and Product descriptions may include inaccuracies.

7.17 We endeavour to provide continual availability of our services and access to the Site. However, access to the Site may not always be possible due to numerous factors including those which are out of our control. We do not warrant or represent that our services and access to the Site will be timely, continuous, fault-free, uninterrupted, secure or virus-free.

7.18 By reason of occasional technological difficulties, and to the extent permitted by Australian law, we will not be liable for any compensatory or exemplary damages arising out of or in any way connected with use of the Site or inability to use the Site even if we have been advised of the possibility of damages. You release Maxfield , its officers, contractors, employees and agents against all Loss, claims, costs, demands, damages and liabilities related to use or inability to use the Site in this regard.

Privacy and Security

Privacy Policy

We at maxfield agency Pty Ltd (an Australian company, ACN 650 586 879) (also referred to as “we” or“our” or “us” or “maxfield” know that our users (“you,” “your,” “yourself” or “Marketplace Operator” care about how your personal information is used and shared, and we take your privacy seriously. We have adopted, are bound by and will protect your personal information in accordance with the Australian Privacy Principles contained within Privacy Act 1988 (Cth) (“Privacy Act”). These principles govern how we can collect, use, hold and disclose your personal information, as well as ensuring the quality and security of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

Please read the following to learn more about our Privacy Policy. By visiting or using the _____________website and domain name, features, content, mobile applications, and any other services we offer from time to time in connection with any of the foregoing (collectively, the “Site”), you agree to the practices and policies set forth in this Privacy Policy, and you acknowledge and consent to our collection, use, and sharing of your information as described in this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites. Capitalised terms that are not defined in this Privacy Policy have the meaning given to them in our Terms and Conditions.


This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Site. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage, even if you have accessed the websites or services of those companies through our Site.

We do not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to register for any service we offer. If you are under 18, please do not attempt to register any of the services we offer or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 is permitted to provide any Personal Information to us including by way of any services we offer. If we learn that we have collected Personal Information from a child under the age of 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at ____________.


We gather various types of Personal Information from our users, as explained more fully below. We may use this Personal Information to, among other things, personalise and improve our services, allow our users to set up a user account and profile, contact users, fulfil your requests for certain products and services, analyse how users utilise the Site, or as otherwise set forth in this Privacy Policy. We may share certain types of Personal Information with third parties (as described in this Section and in Section III below). We collect the following types of information:

A. Information You Provide to Us

We receive and store any information you knowingly provide to us about yourself or about someone else. For example, we collect Personal Information such as your name, username, phone number, credit card and other billing information, email address and shipping address. We may also collect information you supply to us regarding your personal preferences and interests.

We may anonymise your Personal Information so that you cannot be individually identified and provide that anonymised information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements. We might use the fact you have purchased or inquired about a certain brand of apparel, for instance, to show you advertisements for the company that sells that brand, but we will not disclose to that company your identity.

If you provide information about someone else, you must ensure that you are authorised to disclose that information. You must also take reasonable steps to ensure that person consents to their information being collected and stored in accordance with this Privacy Policy.

B. Information Collected Automatically

Whenever you interact with our Site, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested. “Cookies” are identifiers we transfer to your computer or device that allow us to recognise your browser or device and tell us how and when pages in our Site are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit the acceptance of cookies, but doing so may prevent you from taking advantage of our Site’s best features. Our advertising partners may transmit cookies to your computer or device when you click on ads that appear on our Site. This Privacy Policy does not cover cookies delivered to you by any of our advertisers.

When we collect usage information (such as the number and frequency of visitors to the Site and to which pages within the Site), we only use such data in aggregate form and in a manner that assures your anonymity. We may provide this aggregated usage information to our partners; our partners may use such information to understand how often and in what ways people use our Site, so that our partners, too, can endeavour to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Site, and then provide that information, in a way that does not identify you, to a third party website to allow such website to show you ads for similar products that are available from us or from third parties.

We may also deliver a file to you through the Site (known as a “web beacon”) from an advertising network with which we have contracted. Web beacons allow advertising networks to provide anonymised and aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. These beacons may, for example, log that you have viewed a certain product on our Site, and then show you an ad for similar products when you browse to another website. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. Many ad networks participate in the Network Advertising Initiative (“NAI”), a cooperative of online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards, and such NAI members may allow you to opt-out of cookies or beacons they deliver. Again, we do not control the policies of any third parties, including advertising networks.

We do not honour “do-not-track” signals from Internet browsers or other consumer choice mechanisms regarding the collection of behavioural tracking data.

C. E-mail and Other Communications

We may contact you by email or other means. For example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Site. Also, we may receive a confirmation when you open an email from us. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly.


We neither rent nor sell your Personal Information in personally identifiable form to anyone. We share your Personal Information in personally identifiable form with third parties only as described below:

A. Affiliated Businesses and Third Party Websites We Do Not Control

In certain situations, businesses or third party websites we are affiliated with may sell items or provide services to you through the Site (either alone or jointly with us). You can recognise when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that we deem it related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review the policies of all such businesses or websites.

B. Agents

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the Personal Information we share with them beyond what we deem necessary to assist us in performing such tasks.

C. Other User's Personal Information

As part of the buying and selling process, we will facilitate the sharing of Personal Information between the Seller and the Buyer involved in the transaction. As part of the buying or selling process, you may obtain another user’s email address, shipping address, payment information, and/or other information. As described in our Terms & Conditions, you have a limited licence to use this information only for transaction-related communications. We have not granted you a licence to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that user, you must not add any user details to your email or physical mailing list or store or misuse any payment information.

D. User Profiles and Content

Certain user profile information, including without limitation, a user’s username and the image content that such user has uploaded to the Site may be displayed to other users to facilitate user interaction within the Site or address your request for our services. Any content you upload to your public user profile, along with any Personal Information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) may become publicly available, and can be collected and used by others. Your username may also be displayed to other users if and when you post comments or upload images through the Site and other users can contact you through such comments.

E. Business Transfers

We may choose to transfer all or part of our business. In these types of transactions, information (which may include your Personal Information) is typically one of the business assets that is transferred. Also, if all of our assets (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Information may be one of the assets transferred to or acquired by a third party.

F. Protecting Ourselves and Others

We may release Personal Information when we believe in good faith that release is necessary to: notify the Office of the Australian Information Commissioner about a data breach or report a matter for investigation; comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of ENTITY NAME, our employees, our users, or others. We may exchange information with other companies and organisations (including governmental authorities) for fraud protection and credit risk reduction.

G. With Your Consent

Except as set out in this Privacy Policy, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information.


Your account is protected by a password for your privacy and security. You need to prevent unauthorised access to your account and Personal Information by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.

We endeavour to protect the privacy of your account and other Personal Information we hold in our records, but we cannot guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.

The Site may contain links to other sites. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site’s privacy policy.


Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:

• name and password

• email address

• shipping and billing information

• user profile information and User Content, including images you have uploaded to the site

The information you can view and update may change as the Site changes. If you have any questions about viewing or updating information we have on file about you, please contact us at __________


We will retain your information only for as long as is necessary or your account is active or as needed in order to provide you with services. We will also retain and use your information for as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You may inform us of any changes or requests with regard to your personal data, and in accordance with our obligations under local data protection law, we may update or delete your personal data.


You can always choose not to disclose information to us. However, please keep in mind that we may need some information to allow you to register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Site and services may be limited.

You may be able to add, update, or delete information. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Information even if you update or delete it, but we will not use that information in a manner that would identify you personally.

If you do not wish to receive email or other mail from us, please change your account settings accordingly. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Site, and you are responsible for reviewing such legal notices for changes.


We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes in the way we use Personal Information, we will notify you by posting an announcement on our Site or contacting you directly via email or other means. You are bound by any changes to the Privacy Policy when you use the Site after such changes have been first posted. The current Privacy Policy supersedes all prior Privacy Policies.


If you have any questions or concerns regarding our privacy policies, please send us a detailed message to ___________. We will make every effort to resolve your concerns.

Last Updated on 12th October 2023 by Maxfield Pty Ltd ACN 609 352 721